The F.A.Q below provides answers to the common most questions our customers ask.

If you still cannot find the solution to your problem, please contact customer services and we shall aim to respond to your query within 24 hours.

I have recieved my order but the packaging was damaged. What should I do?

Please contact customer services to aquire a returns number and return the item to us.

Who do I contact if I'm having trouble logging in?

Please contact customer services.

How can I check / change my order?

You can check your order before it has been finalised by clicking on 'Checkout'. This will show you all the items in your order along with a sub total. You can change your order by clicking the 'X' remove box on the product should you wish to remove an item or change the quantity of a product should you wish to order more items. If you change the quantity of an item you must click on 'update' afterwards.

How long will it take for my order to be delivered?

Delivery is normally within 10 days of placing your order, but please allow up to 28 days.

How much do you charge for delivery?

You will not be charged for delivery. Postage and packaging is free with every order.

Are my credit card/debit card details secure?

Yes, we use the latest encryption methods and provide physical security for our data servers. See our Privacy Policy.

Who do I contact if I'm having trouble logging in?

Please contact customer services.

Who do I contact if I have a query about my online order or delivery?

You can contact Customer Services by telephoning, from 9am till 5pm, Monday to Friday or by contacting customer services.